Return & Refund Policy

Return & Refund Policy for Mamarama

Return Eligibility
Eligible Items:
Items must be returned within 10 days of delivery
Products must be in original condition, unused, and in original packaging
All accessories, manuals, and components must be included
Return labels and original invoice required

Return Process
Step 1: Initiate Return
Contact our customer service within 10 days of delivery
Provide order number and reason for return
Receive return authorization and instructions
Most returns will be processed through Amazon's return network

Step 3: Processing
Returns are processed within 5-7 business days of receipt
Quality check performed upon receipt
Refund initiated upon approval
Refund Information

Refund Timeline:
Credit card refunds: 5-10 business days
UPI/Net Banking: 3-5 business days
Cash on Delivery orders: Bank transfer within 7-10 days

Refund Amount:
Full product price refunded for eligible returns
Original shipping charges non-refundable

Exchange Policy
Subject to stock availability

Damaged/Defective Items
Report within 48 hours of delivery
Provide photos of damage/defect
Free return shipping and full refund provided
Replacement sent immediately when available

Contact for Returns
Customer Service:
Email: info@modagroup.in
Phone: +91 78699 52535

Hours: Monday-Saturday, 11 AM - 6 PM IST